Terms and Conditions
Effective Date: 1st January 2025
Welcome to Tyler-James Pet Supplies Ltd (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website [insert website URL] (the “Site”) and the purchase of our products. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, you may not use our Site.
1. Company Information
Tyler-James Pet Supplies Ltd
Registered Office: 21 Leeds Road, Ilkley, LS29 8DP, United Kingdom
Company Registration Number: 09088766
2. Use of the Website
- You must be at least 18 years old to make purchases on this Site.
- You agree to use the Site for lawful purposes only and in accordance with these Terms.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe you have violated these Terms.
3. Products and Orders
- We sell pet foods and accessories as described on our Site. Product descriptions, images, and specifications are for informational purposes only.
- All orders are subject to availability and acceptance by us.
- We reserve the right to limit quantities or discontinue products at any time.
4. Prices and Payment
- All prices are listed in GBP (£) and include applicable VAT unless otherwise stated.
- Prices and availability are subject to change without notice.
- Payment must be made at the time of order using our approved payment methods.
- By providing payment details, you confirm that you are authorised to use the chosen payment method.
5. Shipping and Delivery
- Delivery times are estimates only and may vary depending on location and circumstances beyond our control.
- Risk of loss or damage to products passes to you once the order has been delivered.
- Delivery charges will be displayed at checkout.
6. Returns and Refunds
- You have the right to return most products within 14 days of delivery in accordance with UK consumer law, provided items are unused, in their original packaging, and in resalable condition.
- Perishable goods (such as opened pet food) cannot be returned unless faulty.
- Refunds will be processed using your original payment method.
- For details, please see our [Refund & Returns Policy].
7. Intellectual Property
- All content on the Site (including text, graphics, images, logos, and software) is owned by Tyler-James Pet Supplies Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.
- You may not copy, reproduce, distribute, or exploit any part of the Site without our prior written consent.
8. Prohibited Use
You agree not to:
- Use the Site in any unlawful manner or for fraudulent purposes.
- Interfere with the operation of the Site or attempt to gain unauthorised access to our systems.
- Post or transmit any harmful or offensive material through the Site.
9. Disclaimer of Warranties
- While we make reasonable efforts to ensure that product information is accurate, we do not warrant that descriptions, prices, or availability are error-free.
- The Site and its content are provided on an “as is” and “as available” basis without any guarantees.
10. Limitation of Liability
To the fullest extent permitted by law:
- Tyler-James Pet Supplies Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or products purchased.
- Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Tyler-James Pet Supplies Ltd, its directors, employees, and affiliates from any claims, damages, or expenses arising from your misuse of the Site or breach of these Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts located in England.
13. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Site after such changes constitutes your acceptance of the new Terms.
14. Contact Us
For questions about these Terms, please contact us at:
Tyler-James Pet Supplies Ltd
21 Leeds Road, Ilkley, LS29 8DP
Email: tylerjamespets@outlook.com
Phone: 01943 430015
