Privacy Policy
Effective Date: 1st January 2024
Tyler-James Pet Supplies Ltd (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website [www.tjpetsupplies.co.uk] or purchase from us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, billing/delivery address, email address, phone number.
- Account Information: username, password, order history.
- Payment Information: billing details (processed securely by third-party payment providers; we do not store full card details).
- Technical Data: IP address, browser type, device type, cookies, and site usage information.
- Marketing Preferences: your consent to receive newsletters or promotional emails.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Manage your customer account.
- Provide customer support.
- Send you service updates, order confirmations, and delivery notifications.
- Send marketing communications (only if you have given consent).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual necessity – to fulfil your orders and provide our services.
- Consent – where you have opted in to receive marketing communications.
- Legitimate interests – to improve our services, prevent fraud, and ensure site security.
- Legal obligations – to comply with tax, accounting, and consumer protection laws.
4. Sharing Your Information
We may share your data with:
- Payment providers (e.g., Stripe, PayPal) to process transactions securely.
- Delivery companies (e.g., Royal Mail, courier services) to fulfil your order.
- IT and website service providers who help us operate our business.
- Legal and regulatory authorities where required by law.
We do not sell or rent your personal data to third parties.
5. Data Retention
- We retain your personal data only as long as necessary for the purposes described in this Policy.
- Order and transaction data will be kept for at least 6 years to comply with tax and accounting obligations.
- Marketing data will be retained until you withdraw consent or unsubscribe.
6. Cookies
- Our website uses cookies to improve user experience, analyse site traffic, and personalise content.
- You can manage or disable cookies through your browser settings.
- For details, please see our Cookie Policy [link if separate].
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal obligations).
- Restrict or object to processing of your data.
- Request data portability (to transfer your data to another service provider).
- Withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us directly.
To exercise your rights, please contact us at [Insert Email Address].
8. Data Security
- We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
- While we do our best to safeguard your information, no system can be guaranteed 100% secure.
9. International Data Transfers
- We primarily process your data within the UK.
- If data is transferred outside the UK (for example, by service providers), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.
10. Updates to This Privacy Policy
We may update this Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page with a revised Effective Date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Tyler-James Pet Supplies Ltd
21 Leeds Road, Ilkley, LS29 8DP
Email: tylerjamespets@outlook.com
Phone: 01943 430015
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
