Shipping & Payment Information
Welcome to Tyler-James Pet Supplies Ltd. Below you’ll find details about how we deliver your orders and the payment options available.
Shipping Information
Delivery Options & Charges
- Standard Delivery (UK Mainland): £4.99 — typically 1-2 working days.
- Local Delivery: £2.99 - Local delivery within LS, HG & BD postcodes or free collection from our store at 21 Leeds Road, Ilkley.
Delivery charges are confirmed at checkout before you complete your purchase.
Delivery Times
- Orders placed before 12pm will usually be dispatched the same working day.
- Orders placed after the cut-off time, on weekends, or on public holidays will be processed the next working day.
- During busy periods (e.g., Christmas, bank holidays, sales), delivery times may be slightly longer.
Delivery Areas
- We currently deliver to UK addresses only.
- If you require delivery outside the UK, please contact us at tylerjamespets@outlook.com to discuss options.
Tracking & Confirmation
- Once your order is dispatched, you will receive an email confirmation with tracking details (if available).
- Please ensure your shipping details are correct — we cannot be held responsible for delays caused by incorrect addresses.
Delivery Issues
- If your order has not arrived within the estimated delivery time, please contact us at tylerjamespets@outlook.com or call 01943 430015.
- In cases of lost or damaged parcels, we will work with our delivery partners to resolve the issue quickly.
Payment Information
We offer secure online payment methods to make your checkout process safe and convenient.
Accepted Payment Methods
- Credit & Debit Cards (Visa, Mastercard, Maestro, American Express)
- Apple Pay / Google Pay (if enabled)
All payments are processed securely through trusted third-party providers. Tyler-James Pet Supplies Ltd does not store full card details.
Payment Currency
- All transactions are processed in GBP (£).
Security
- Our website uses SSL encryption to protect your information.
- We comply with PCI DSS standards via our payment providers to ensure your payment data is handled securely.
Order Confirmation
- Once payment is complete, you will receive an order confirmation by email.
- Your order will not be dispatched until payment has cleared.
Failed or Declined Payments
- If your payment fails, please double-check your details and try again.
- If problems persist, contact us at tylerjamespets@outlook.com and we will be happy to assist.
Questions?
If you have any queries regarding shipping or payments, please get in touch:
Tyler-James Pet Supplies Ltd
21 Leeds Road, Ilkley, LS29 8DP
Email: tylerjamespets@outlook.com
Phone: 01943 430015
